Cookie Policy

Introduction

This Cookie Policy explains how Logical Health, Inc. (“Logical Health”, “we”, “us”, and “our”) uses cookies, analytics tags, local storage, pixels, and similar technologies on https://logical.health and related public website pages.

This policy is intended to work together with our Privacy Policy. It describes the technologies we use, why we use them, and the controls available through browsers and service providers.

A cookie banner and a Cookie Settings control are available on our website and allow visitors to accept or reject analytics technologies where required or supported. Your choice is remembered across visits, and the Cookie Settings link in the footer lets you reopen the banner and change your decision at any time. Browser, device, and provider opt-out controls described below remain available in addition to these in-site controls.

1. What Are Cookies and Similar Technologies?

Cookies are small text files stored on your browser or device. Similar technologies, such as pixels, tags, scripts, SDKs, and local storage, can also store or read information from your browser or device.

These technologies may help us:

• Operate and secure the website.
• Remember limited preferences or session information.
• Understand how visitors find and use the website.
• Measure performance and diagnose technical issues.
• Improve website content, forms, and user experience.

2. Technologies We Use

Strictly Necessary Technologies

These technologies support core website functionality, security, routing, form operation, and service availability. They may be set by our hosting platform, application framework, or other infrastructure used to deliver the site.

These technologies are generally required for the website to work and cannot always be disabled through our site.

Analytics and Performance Technologies

Where enabled, we use analytics tools to understand website traffic, page performance, user interactions, errors, and feature usage. This helps us improve website content, navigation, reliability, and product experience.

Tools currently reflected in our website code include Google Analytics and PostHog. These tools may collect information such as pages visited, referring pages, browser and device details, approximate location inferred from IP address, clicks, interaction events, and technical error context.

Form and Scheduling Services

We use service providers to support contact forms, demo requests, and scheduling. Current website behavior includes EmailJS for contact-form delivery and Calendly links for meeting scheduling. These providers may set their own cookies or similar technologies when you interact with their services.

Advertising Technologies

We do not currently list third-party advertising or retargeting cookies as an active website control. If we begin using advertising cookies or similar tracking technologies, we will update this policy to describe those practices.

Specific Cookies and Storage Keys

The table below lists the cookies and browser-storage keys our website sets directly. Third-party providers such as Calendly and EmailJS may set their own cookies on their own domains when you interact with their services; we do not set those on logical.health.

3. Third-Party Providers

Some cookies and similar technologies are provided by third-party services. Their privacy and cookie practices are governed by their own policies.

Google Analytics

Used, where enabled, to understand website traffic, sessions, page views, and usage patterns.

Learn more: Google Privacy Policy

PostHog

Used, where enabled, for product analytics, interaction events, and application error context.

Learn more: PostHog Privacy Policy

Calendly

Used for meeting scheduling links and scheduling workflows.

Learn more: Calendly Privacy Policy

EmailJS

Used for contact-form delivery and related form-submission processing.

Learn more: EmailJS Privacy Policy

4. Sensitive Information and PHI

Logical Health primarily acts as a HIPAA Business Associate for Covered Entity clients in customer deployments. We do not intentionally use website analytics cookies to collect PHI/ePHI, and we apply minimization principles to analytics and telemetry collection.

Do not submit PHI, medical details, or other sensitive health information through public website forms unless Logical Health or your health plan specifically instructs you to use that channel.

5. How Long Cookies Last

Cookies and similar technologies may be session-based or persistent:

Session Technologies

These usually expire when you close your browser or end your browsing session.

Persistent Technologies

These may remain on your browser or device for a set period of time, until they expire, or until you delete them through your browser or device settings.

The exact duration depends on the technology, browser, provider settings, and your device controls. Analytics cookies commonly persist for a limited period so providers can measure returning visits and usage patterns.

6. How to Control Cookies

You can control cookies and similar technologies through our in-site controls described below, and through browser, device, and provider settings. If you block or delete cookies, some website features may not work as expected.

On Our Website

• Cookie banner. A cookie banner is available on the website and offers Accept and Reject options. Accept allows analytics; Reject disables Google Analytics and opts you out of PostHog capture. Your decision is remembered across visits.
• Cookie Settings link in the footer. Available on every page. Click it to open the banner and change your decision at any time.
• When your decision takes effect. If you have previously rejected, analytics technologies are disabled at the start of every subsequent page load before they send any hits. If you have not yet decided on the current page load, analytics may run until you make a decision; once stored, your decision is honored on every subsequent page load.
• What “Reject” does technically. Sets lh_consent="rejected" in your browser's local storage, sets the Google Analytics disable flag (window["ga-disable-<MEASUREMENT_ID>"] = true), and calls PostHog's opt-out so no further analytics hits are sent.

Browser Controls

Most browsers let you block, delete, or limit cookies through privacy and security settings. Common browser settings include:

• Google Chrome: Settings, Privacy and security, Third-party cookies.
• Mozilla Firefox: Settings, Privacy & Security, Cookies and Site Data.
• Safari: Settings, Privacy, Manage Website Data.
• Microsoft Edge: Settings, Cookies and site permissions, Manage and delete cookies.

Analytics Controls

You can limit analytics collection by using:

• The Google Analytics Opt-out Browser Add-on.
• Browser privacy settings, tracker blocking, or content-blocking extensions.
• Privacy controls provided by your device, browser, or analytics providers.

Important note: Browser and provider controls may not disable every technology in every context, and different browsers may handle controls differently.

7. Do Not Track Signals

Some browsers include a “Do Not Track” setting. Because there is no single industry standard for responding to these signals, our website does not currently respond to DNT browser signals in a uniform way. You can still control cookies through browser, device, and provider settings.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, vendors, technologies, legal requirements, or privacy practices. When we make changes, we will post the updated policy on this page and update the “Last Updated” date.

9. More Information

For more information about how we collect, use, protect, retain, and share information, please see our Privacy Policy.

10. Contact Us

If you have questions or concerns about this Cookie Policy or our use of cookies and similar technologies, contact us at compliance@logical.health.