How Logical Health's SMS/RCS and other messaging programs work, including opt-in, HELP/STOP, and consent
Last Updated: July 3, 2026
These Messaging Terms describe how Logical Health, Inc. (“Logical Health”, “we”, “us”, and “our”) operates SMS/RCS and other two-way messaging programs. They sit alongside our Privacy Policy, Terms of Service, and Cookie Policy. When messaging programs are operated for customer deployments involving PHI/ePHI, the program is also governed by the applicable Business Associate Agreement, customer instructions, HIPAA/HITECH, and law as described in our HIPAA & Security Statement.
These SMS/RCS Messaging Terms apply when you opt in to receive text, SMS, or RCS messages from Logical Health, Inc. They are part of Logical Health’s Terms of Service and supplement our Privacy Policy. For customer deployments involving protected health information (“PHI”) or electronic protected health information (“ePHI”), message content, consent records, and related handling may also be governed by the applicable customer agreement, Business Associate Agreement, health-plan instructions, HIPAA/HITECH, and applicable law.
Logical Health provides service and transactional SMS/RCS messaging for two-way healthcare benefits and member support. Depending on the program and your request, messages may include benefits and coverage support, claims explanations, copay or cost-estimate support, provider search, appointment navigation, appointment reminders, preventive-care reminders, medication reminders, support follow-up, consent confirmations, HELP responses, STOP confirmations, and related service messages.
Logical Health does not use SMS/RCS messaging to send third-party promotional or marketing messages.
No mobile information will be shared with third party/affiliates for marketing or promotional purposes.
Logical Health sends SMS/RCS messages only to users who have opted in through a documented consent method, such as a web form and/or text-message keywords.
Messages may be sent using automated technology. Consent to SMS/RCS messaging is not a condition of purchase. Logical Health does not send SMS/RCS messages to purchased, rented, or third-party contact lists.
Message frequency varies based on your activity, requests, support needs, reminders, and service follow-up. Message and data rates may apply.
SMS/RCS availability, features, delivery speed, and delivery confirmation depend on your carrier, device, messaging application, and region. Not all carriers or devices support RCS. Carriers are not liable for delayed or undelivered messages.
Reply STOP at any time to unsubscribe from Logical Health SMS/RCS messages. After you opt out, Logical Health will suppress SMS/RCS messages to your number unless you re-subscribe by texting START, LOGIC, or JOIN, or through another documented confirmation flow.
Reply HELP at any time for assistance. You may also contact compliance@logical.health for privacy, consent, opt-in, or opt-out inquiries.
Logical Health collects and uses SMS/RCS information only as needed to operate, secure, support, document, and comply with the messaging program. This may include your phone number, opt-in method, consent status, disclosure version, timestamps, HELP and STOP requests, message metadata, and related records.
Logical Health does not sell, rent, buy, or share SMS/RCS opt-in consent data or mobile information with third parties or affiliates for their own marketing or promotional purposes.
Logical Health may disclose SMS/RCS information to service providers, messaging delivery vendors, Google, carriers, or other necessary parties only as needed to deliver, route, secure, support, bill, audit, and document the messaging program, comply with law, prevent spam or abuse, or honor your choices.
For RCS messages, Google, carriers, messaging providers, and their service providers may process message data and related records as needed to deliver and operate RCS for Business, maintain security, prevent spam and abuse, support billing or carrier review, and comply with applicable requirements.
By participating in a Logical Health RCS messaging program, you authorize Logical Health and its messaging providers to send and receive RCS/SMS messages to and from your mobile number for the program you selected.
For certain programs or customer deployments, Logical Health may use a confirmation (double opt-in) flow, in which the user receives a prompt and replies YES or Y to confirm enrollment before program messaging begins. Where a confirmation flow is used, the confirmation reply is recorded as part of the consent record.
Logical Health may also offer WhatsApp or similar messaging channels for eligible users and customer deployments. Channel-specific terms, disclosures, and consent flows are presented when you enroll in those programs, and opt-out and help controls equivalent to STOP and HELP are honored on each channel. Message and data rates may apply based on your carrier and plan.
Logical Health messaging programs are intended for users who are at least 18 years old and located in jurisdictions where the relevant program is offered. Carrier participation, regional support, and feature availability may vary.
When Logical Health operates a messaging program as part of a customer deployment involving PHI/ePHI, the program is governed by the applicable Business Associate Agreement, customer instructions, HIPAA/HITECH, and law in addition to these Messaging Terms. Customer-controlled message content, consent records, and PHI/ePHI handling are governed by the applicable customer agreement.
We may update these Messaging Terms from time to time to reflect changes in our messaging programs, carriers, vendors, legal requirements, or operational practices. When we make changes, we will post the updated Messaging Terms on this page and update the “Last Updated” date.
For privacy, consent, opt-in, or opt-out inquiries about Logical Health messaging programs, contact compliance@logical.health. For general questions, contact hello@logical.health.
For help, reply HELP or contact compliance@logical.health. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out.