Messaging Terms

Introduction

These Messaging Terms describe how Logical Health, Inc. (“Logical Health”, “we”, “us”, and “our”) operates SMS, RCS, WhatsApp, and similar two-way messaging programs. They sit alongside our Privacy Policy, Terms of Service, and Cookie Policy. When messaging programs are operated for customer deployments involving PHI/ePHI, the program is also governed by the applicable Business Associate Agreement, customer instructions, HIPAA/HITECH, and law as described in our HIPAA & Security Statement.

1. Eligibility

Logical Health messaging programs are intended for users who are at least 18 years old and located in jurisdictions where the relevant program is offered. Carrier participation, regional support, and feature availability may vary.

2. Programs and Purpose

Logical Health uses SMS, RCS, WhatsApp, and similar channels for two-way member support related to health benefits. After consent, members can message us for claims explanations, coverage and copay questions, provider search, cost estimates, appointment navigation, and related support. Messages are service or transactional in nature and are triggered by user actions, support requests, or related service follow-up. Message frequency varies by member activity.

3. Opt-In Methods

1. A user may opt in via web form at https://logical.health/optin, by sending LOGIC/START, or through another documented consent method.
2. Logical Health sends a disclosure prompt asking the user to reply Y or YES to confirm, with “Msg & data rates may apply.”
3. The user replies Y or YES to complete double opt-in.
4. Logical Health sends subscription confirmation with STOP and HELP instructions.
5. A user may re-subscribe at any time with START, LOGIC, or another documented confirmation flow.

4. HELP and STOP

Reply HELP at any time for assistance. Reply STOP at any time to opt out of the messaging program. When a user opts out, messaging is suppressed for that user until the user re-subscribes through a documented confirmation flow.

5. Carriers

Carriers are not liable for delayed or undelivered messages. Message delivery, latency, and feature support depend on carriers, devices, and regional networks.

6. Sharing of Consent Information

Logical Health does not sell or share text-messaging opt-in consent information for third-party marketing. We may disclose phone numbers, consent status, opt-in and opt-out records, message metadata, and related information to service providers (such as messaging delivery vendors) that help us deliver, secure, support, and document messaging services, and as otherwise described in our Privacy Policy.

7. Sensitive Content and PHI

Do not send medical emergencies, highly sensitive health information, credentials, or secrets through public or unsecured messaging channels unless specifically instructed to use that channel through an approved Logical Health or health-plan workflow. For medical emergencies, call 911 or your local emergency number.

8. Customer Deployments and BAAs

When Logical Health operates a messaging program as part of a customer deployment involving PHI/ePHI, the program is governed by the applicable Business Associate Agreement, customer instructions, HIPAA/HITECH, and law in addition to these Messaging Terms. Customer-controlled message content, consent records, and PHI/ePHI handling are governed by the applicable customer agreement.

9. Changes to These Terms

We may update these Messaging Terms from time to time to reflect changes in our messaging programs, carriers, vendors, legal requirements, or operational practices. When we make changes, we will post the updated Messaging Terms on this page and update the “Last Updated” date.

10. Contact

For privacy, consent, opt-in, or opt-out inquiries about Logical Health messaging programs, contact compliance@logical.health. For general questions, contact hello@logical.health.