ROI Case for Payers and Members
Operational Excellence
Service member inquiries quickly and accurately on members' preferred channels. We deliver a 30% reduction in contact center costs within 4 months, saving large carriers upwards of $16M annually by resolving complex claims and coverage questions accurately the first time.
Trust-Based Engagement
Using neuro-symbolic AI developed via Stanford research, we deliver hallucination-free answers that build genuine member trust, lifting satisfaction and CAHPS scores.
Total Cost of Care Reduction
Reduce medical spend through proactive guidance that encourages preventive care and steers members toward high-value care settings, before unnecessary costs are incurred.
Easy as 1, 2, 3
ROI within weeks, working within
your existing systems
Share your member experience
You share your current workflows and member touchpoints with us.
We customize our approach
We tailor our AI to your member experience strategy and existing systems.
ROI on day 1
Go live and see immediate impact with no disruption to your operations.
Built by Industry Leaders
Our team brings together world-class healthcare veterans, engineers and researchers from the most innovative companies and institutions in technology and insurance
Healthcare Experience
Engineering Excellence
AI
Innovation
Research Leadership
Insurance
Expertise
Member Experience Insights
Explore our latest articles and research on member experience and innovation
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Learn how healthcare insurance companies are reducing wait times and improving member experiences by implementing smart verification systems that provide instant results.