Meet members on their preferred channel, time, and language
24/7 multilingual support to help members navigate coverage, understand claims, and book appointments.
From discovery to launch, we partner with you every step of the way.
Discovery & Analysis
We run a comprehensive analysis of your call center logs to identify high-volume inquiries, common pain points, and opportunities for AI-powered resolution.
Select Your Channels
Choose your member experience automation path - SMS, voice, or both - based on your members' needs. SMS lets members asynchronously navigate coverage, understand claims, and book appointments, while proactively engaging hard-to-reach members for preventive care. Voice delivers faster answers with lower labor costs, reserving your contact center agents for those who need them most.
Define Scope
Configure which inquiry types will be automated handles and when to escalate to human agents.
Test in Shadow Mode
Run Logical alongside your existing operations - no disruption to your operations. Validate accuracy and build confidence before members see it.
White-Glove Launch
Go live with dedicated support. We ensure a smooth rollout and continuously optimize performance to achieve the best possible results.
ROI Case for Payers and Members
Operational Excellence
We reduce contact center costs by shifting member questions to SMS and voice AI, working seamlessly alongside your existing member services.
Trust-based Engagement
Increase member satisfaction with faster, clearer, and more accurate answers that get members to the right care.
Total Cost of Care Reduction
Proactive guidance that encourages preventive care, closes care gaps, and steers members toward high-value care settings. We intervene early, before unnecessary costs are incurred to get members to the right care at the right time and right place.
Other vendors claim their AI is auditable.
Ours actually is.
Using neurosymbolic AI developed through Stanford research, we deliver instant, accurate, and explainable answers that build trust.
2x increase
in back office efficiency
70% increase
in patient satisfaction
0 guesswork
in coverage answers
Easy as 1, 2, 3
ROI within weeks, working within
your existing systems
Share your member experience
You share your current workflows and member touchpoints with us.
We customize our approach
We tailor our AI to your member experience strategy and existing systems.
ROI on day 1
Go live and see immediate impact with no disruption to your operations.
Built by Industry Leaders
Our team brings together world-class healthcare veterans, engineers and researchers from the most innovative companies and institutions in technology and insurance
Healthcare Experience
Engineering Excellence
AI
Innovation
Research Leadership
Insurance
Expertise
Member Experience Insights
Explore our latest articles and research on member experience and innovation
The Challenges of Determining Healthcare Coverage
Understanding the complexities of healthcare coverage determination and why answering the simple question "Is this covered?" is often surprisingly difficult for patients, providers, and insurers alike.
Streamlining Call Center Operations
Learn how healthcare insurance companies are reducing wait times and improving member experiences by implementing smart verification systems that provide instant results.