Discovery & Analysis
We run a comprehensive analysis of your communication logs to identify high-volume inquiries, common pain points, and opportunities for AI-powered resolution.
Discovery & Analysis
We run a comprehensive analysis of your communication logs to identify high-volume inquiries, common pain points, and opportunities for AI-powered resolution.
ROI WITHIN WEEKS
Operational Excellence
We reduce contact center costs by shifting member questions to SMS and voice AI, working seamlessly alongside your existing member services.
Trust-based Engagement
Increase member satisfaction with faster, clearer, and more accurate answers that get members to the right care.
Reminders that Drive Action
Proactive guidance that encourages preventive care, closes care gaps, and steers members toward high-value care settings - all over trusted channels.
We intervene early, before unnecessary costs are incurred to get members to the right care at the right time and right place.
Total Cost of Care Reduction
Proactive guidance that encourages preventive care, closes care gaps, and steers members toward high-value care settings.
We intervene early, before unnecessary costs are incurred to get members to the right care at the right time and right place.
ROI
WITHIN
WEEKS
Features
Rich and trusted member experiences
Modern interactive features
Support rich message experiences like buttons, carousels, images, and suggested replies that make conversations faster and more engaging.
Verified branding
Show your official business name, logo, and brand identity so customers know the message is authentic and trustworthy.
End-to-end encryption
Protect conversations with secure messaging that keeps sensitive information private between your business and the customer.
Seamless handoff
Transition conversations smoothly between automation, AI agents, and human support without losing context.
Channels people actually use
Reach customers on familiar channels like RCS, iMessage, WhatsApp, and SMS instead of forcing them into a new app.
Other vendors claim their AI is auditable. Ours actually is.
Using neurosymbolic AI developed through Stanford research, we deliver instant, accurate, and explainable answers that build trust.
Reveal utilization and interaction trends
With the only channel that's read within the first 3 minutes 90% of the time
Unique to each member's needs and risk-level
Privacy & Compliance,
Built Into Every Layer
Healthcare demands the highest standards for data protection. Our platform is built from the ground up to meet and exceed HIPAA, HITRUST, and enterprise security requirements.
HIPAA Compliant
Every interaction is governed by strict HIPAA Privacy, Security, and Breach Notification Rules. We implement administrative, physical, and technical safeguards to protect all PHI.
HITRUST Aligned
Our security controls are mapped to the HITRUST CSF, the gold standard for healthcare information protection. We maintain continuous alignment with HITRUST requirements.
SOC 2 Type II
We are pursuing SOC 2 Type II certification to independently verify our security, availability, and confidentiality controls through rigorous third-party audits.
End-to-End Encryption
All data is encrypted in transit with TLS 1.2+ and at rest with AES-256. We enforce strict key management and never store PHI in plain text.
Access Controls
Role-based access, multi-factor authentication, and automatic session timeouts ensure that only authorized personnel access sensitive data.
BAA Ready
We execute Business Associate Agreements with all covered entities and subcontractors, ensuring every link in the data chain meets HIPAA standards.
Your members' data deserves enterprise-grade protection
Review our full HIPAA compliance documentation or speak with our team about our security architecture.
Built by Industry Leaders
Our team brings together world-class healthcare veterans, engineers and researchers from the most innovative companies and institutions in technology and insurance
Our team brings together world-class healthcare veterans, engineers and researchers from the most innovative companies and institutions in technology and insurance
Member Experience Insights
Explore our latest articles and research on member experience and innovation
The Challenges of Determining Healthcare Coverage
Understanding the complexities of healthcare coverage determination and why answering the simple question "Is this covered?" is often surprisingly difficult for patients, providers, and insurers alike.
Streamlining Call Center Operations
Learn how healthcare insurance companies are reducing wait times and improving member experiences by implementing smart verification systems that provide instant results.