Discovery & Analysis
We run a comprehensive analysis of your call center logs to identify high-volume inquiries, common pain points, and opportunities for AI-powered resolution.
Operational Excellence
We reduce contact center costs by shifting member questions to SMS and voice AI, working seamlessly alongside your existing member services.
Trust-based Engagement
Increase member satisfaction with faster, clearer, and more accurate answers that get members to the right care.
Total Cost of Care Reduction
Proactive guidance that encourages preventive care, closes care gaps, and steers members toward high-value care settings.
We intervene early, before unnecessary costs are incurred to get members to the right care at the right time and right place.
ROI Case
for Payers
and
Members
Other vendors claim their AI is auditable. Ours actually is.
Using neurosymbolic AI developed through Stanford research, we deliver instant, accurate, and explainable answers that build trust.
in back office efficiency
in patient satisfaction
in coverage answers
Easy as 1, 2, 3
ROI within weeks, Personal approach★ working within your existing systems
Share your member experience
You share your current workflows and member touchpoints with us.
ROI on day 1
Go live and see immediate impact with no disruption to your operations.
We customize our approach
We tailor our AI to your member experience strategy and existing systems.
Built by Industry Leaders
Our team brings together world-class healthcare veterans, engineers and researchers from the most innovative companies and institutions in technology and insurance
Our team brings together world-class healthcare veterans, engineers and researchers from the most innovative companies and institutions in technology and insurance
Member Experience Insights
Explore our latest articles and research on member experience and innovation
The Challenges of Determining Healthcare Coverage
Understanding the complexities of healthcare coverage determination and why answering the simple question "Is this covered?" is often surprisingly difficult for patients, providers, and insurers alike.
Streamlining Call Center Operations
Learn how healthcare insurance companies are reducing wait times and improving member experiences by implementing smart verification systems that provide instant results.